Freight Rate Management & Contracts
We digitize your carrier contracts and rate amendments, so your team quotes from live pricing instead of chasing spreadsheets.
Logistics Back Office · BPO Services
Logistics Back Office Outsourcing Services,Powered by AI and Industry Experts.
Logistics back office outsourcing helps you handle more volume, lower overhead, secure better contract rates, maintain customs filing accuracy, and cut costs 40–60% with AI-powered workflows and experienced logistics teams.
ISO 27001GDPR CompliantSince 2001
99.9%
Document accuracy
40-60%
Lower cost
Since 2001
In logistics
ISO 27001
Certified
Our logistics BPO services
Logistics Back Office Services Across the Entire Shipment Lifecycle
From rates and bookings to B/L processing, customs filings, tracking and invoicing, Info-X handles the daily freight work so your team can manage more shipments with less overhead.
Freight Booking Coordination Services
We manage ocean, air, and domestic bookings with automated workflows and a freight expert on the complex routing calls.
Bill of Lading Processing Services
Create HBLs and carrier B/Ls from shipping instructions, validate key shipment details, and catch errors before documents are released.
Customs Filing & Trade Compliance
Prepare AES, AMS, ISF, MPCI, and ICS2 filings on time, verify shipment data, and reduce the risk of customs holds, penalties, and rework.
Freight Accounting & Invoice Processing
Process vendor invoices, audit freight charges, and raise customer invoices, catching billing discrepancies before they erode margin or delay closing.
Shipment Tracking & Cargo Visibility
Track shipment milestones, chase missing updates, and flag delays early, so customers get reliable status without your team making manual calls.
Import Documentation & Cargo Release
We Prepare Arrival Notices, Delivery Orders and import documents on schedule, so cargo release is not delayed by missing or incorrect paperwork.
FMC Tariff Filing & Compliance
Maintain FMC tariffs, publish required rates and review filing details, helping NVOCCs stay compliant and avoid preventable tariff violations.
Freight Document & Invoice Auditing
Audit carrier and house B/Ls, shipment data, freight rates and invoices to catch discrepancies before they impact billing, compliance or margins.
Why forwarders choose Info-X
Why Freight Forwarders Choose Info-X for Back Office Outsourcing
Info-X runs back office for NVOCCs, forwarders, and BCOs, with AI plus industry expert teams, since 2001, not a generic call center.
01
Freight Specialists, Not a Software Vendor
Info-X was built by logistics people, not coders learning freight. Two decades of NVOCC, forwarder, and BCOs operations sit behind every B/L, filing, and invoice we touch.
02
AI Speed With Human Validation
AI handles the volume and the repetitive keying, while experienced staff review every exception and edge case, which is where document errors and customs holds actually start.
03
40-60% Lower Operating Cost
Move repetitive back office work to Info-X and cut operational overhead by 40 to 60%, with scalable teams that grow as your shipment volume grows.
04
ISO 27001 Security and Compliance
Your data sits under ISO 27001 controls, and your filings stay compliant across FMC, AES, AMS, ISF, ICS2, and EU CATCH, handled by staff who file them daily.
05
Workflows That Scale With Your Volume
Info-X tailors workflows to how you operate and scales for peak season or long-term growth, whether you run 10 shipments a month or 10,000.
06
Full Visibility Into Every Task
Dashboards, document tracking, and milestone alerts show you what is done, what is pending, and where an exception needs a decision, around the clock.
Proven outcomes
Back Office Outsourcing Results You Can Measure
Lower cost, cleaner documents, and the capacity to take on more shipments without adding headcount.
01
99.9%
Document accuracy, AI plus experts
02
40-60%
Reduction in operating cost
03
24/7
Visibility across your shipments
04
Since 2001
Running freight back offices
Logistics back officeBack office outsourcingBPO servicesRate managementBill of ladingCustoms filingFreight accountingCargo trackingFMC tariffsDocument auditingLogistics back officeBack office outsourcingBPO servicesRate managementBill of ladingCustoms filingFreight accountingCargo trackingFMC tariffsDocument auditing
The Info-X difference
What Makes Info-X Back Office Support Different
Automation, compliance across every filing, and audit-ready records, built around freight workflows instead of generic call-center scripts.
Trusted by
Freight Forwarders Who Run on Info-X
Freight forwarders and NVOCCs on the cost, accuracy, and compliance they gained after moving their back office to Info-X.
★★★★★
“Info-X has transformed our operations. We've reduced costs by 50% while improving accuracy to 99.9%. Their team is exceptional.”
★★★★★
“The AI-powered documentation system is incredible. No more errors, no more delays. Info-X delivers exactly what they promise.”
★★★★★
“20 years of expertise shows in everything they do. From compliance to customer service, Info-X is our trusted partner.”
Back Office FAQs
Back Office Outsourcing Questions, Answered
Info-X runs the back office for NVOCCs, freight forwarders, beneficial cargo owners, and 3PLs worldwide. Whether you handle ten shipments a month or ten thousand, the workflows and the team scale to your volume.
See Which Back Office Tasks You Can Outsource.
Book a call with our back office team. We will map the filings, documents, and invoicing you could move to Info-X, and what it would save.
Book a Demo
Get Started
Outsource Your Freight Back Office.
Talk to our back office team, and we will design an outsourcing plan around your filings, documents, volumes, and systems.